Hi, I have a Windows 7 user which gets the following error when trying to open Wireless utility, "Internal configuration is inconsistent. Please restart the machine to resolve the problem" Restarting the pc does not help. I enabled the WZC (Wireless Zero Configuration) service and used Windows to configure the wireless instead of the Dell utility. The settings does not get saved as when I reboot the pc, the settings are gone. Please help. Thank you, Nikki.Nilakshi S. Batuwitage

Is not advisable to use both, either use the dell utility or the WZC in windows. Having both would cause conflict. So if you intend to use WZC, just uninstall the dell utility

Hi, Thanks for posting in Microsoft TechNet forums. Please uninstall the software and driver for the hardware. Visit Dell's website and download the latest software and driver for this device. Then reboot to reinstall the driver. As this is third party software issue, it is suggested to involve the manufacture support for more accurate information. Your understanding is appreciated. Best Regards Magon Liu TechNet Subscriber Support in forum. If you have any feedback on our support, please contact tngfb@microsoft.com Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Hi, As this thread has been quiet for a while, we assume that the issue has been resolved. At this time, we will mark it as ‘Answered’ as the previous steps should be helpful for many similar scenarios. If the issue still persists, please feel free to reply this post directly so we will be notified to follow it up. You can also choose to unmark the answer as you wish. BTW, we’d love to hear your feedback about the solution. By sharing your experience you can help other community members facing similar problems. Thanks for your understanding and efforts. Best Regards Magon Liu TechNet Subscriber Support in forum. If you have any feedback on our support, please contact tngfb@microsoft.com Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Dear, I am using Dell letitude E6420, when i installed the utlity at that time it works but when i restart laptop its same problem prisist, and when i restart laptop or shut down or logoff, it goes to long process of logoff and logoff atfer 15-20 minutes, i also download fresh driver from dell web but the same problem. the operating system i am using is windows 7. kindly post the solution if you and help me inthis regard.